CMD-IT Professional Development Workshop: Crucial and Courageous Conversations
Wednesday, September 19, 2018 — 1:00PM - 5:00PM
Crucial and Courageous Conversations: How to Handle Difficult Conversations in the Workplace and our Personal Lives
A difficult conversation is anything you find it hard to talk about; and at some point in our personal lives and career, we will all have one. These types of conversations require courage because there is typically some level of risk involved.
Whether the discussion is related to interpersonal conflict, performance or behavioral issues, asking for a raise; or simply having an unwanted conversation with your parents, sibling, or a friend; no matter how adept you might be as a communicator, difficult conversations can challenge even the most skilled.
How we go about handling these conversations and the courage to do so, can make all the difference, particularly when there is a power difference. According to extensive research by Carl Larsen, the primary predictor of the success of a work team is their ability to speak candidly with each other about difficult topics.
This means becoming more adept at addressing challenging situations, take courageous actions and have difficult conversations is a key success factor and the focus of this workshop.
In this workshop you will learn key skills and strategies that will enable you to have courageous conversations. You will learn to:
- Understand the three conversations taking place in a difficult conversation
- Decide when to raise an issue and when to let it go
- Determine what’s really at stake in a difficult conversation
- Know how to manage your emotions in courageous conversations
- Discover besides fear, what holds us back from acting courageous and having difficult conversations
- Recognize the subtle social cues and often-invisible environmental factors that influence our ability to have courageous conversations
Workshop Facilitator: Sabrina Coleman, President and Founder, Mahoghany Coaching & Development